COURIER - LOGISTICS DISPATCH - QCCOURIER
Qualikom has been hosting courier companies since 1999 and has so developed an indebth understanding of how courier businesses work. "A mission critical daily occurence". Courier companies in the Greater Toronto Area. (GTA) has a big responsibility to deliver packages for their customers. From small parcels to documents, to cargo. So important, that being late for an airport delivery can mean the down-fall of an organization, or loosing an important bid for a contract.
At Qualikom we understand the depth or height of delivery on time. Which is similar to the demands we have for robust mission critical hosting. 
2009 was ground breaking years for the courier companies we currently host, they began thinking of how to make the next move to stay competitive in Toronto GTA. With over 200 courier companies serving Toronto GTA alone, they needed to provide superior services that is "second to none" and highly comparable with big name couriers companies like Fedex, Purolator and UPS. They knew that their services had to be; cost efficient, have trackability, user friendly and more.
Given this criteria, Qualikom developed an application (QCCourier) that is flexiable and can allowed these companies to achieve their goal. Today their services are exceeding the big name couriers and their customers are completely satisfied. 100% of their daily orders come in directly from the website and there are no phone calls made for the processing of an order.
Qualikom courier service offering is a purely a customized affordable solution, which is offered to small and medium courier companies as one of Qualikom's "Software as a Service"offerings. (SaaS). 
Richard Thomas of Qualikom says; "Toronto courier companies will reach their next milestone if they sign up to use this service". (CALL 1-888-845-3971 ext 10) before October 31st and get started with a Free 6 month trial. OAC conditions apply. The service eliminates the use of radios to communicate with the dispatcher. Instead, drivers use smart phones to update the central online database. It also updates the dispatchers screen, keeping him/her informed about the status of all deliveries.
It is user friendly and anyone can learn it in a matter of 30 - 60 minutes.
Dispatchers can work from anywhere in the world, monitoring, updating and dispatching incoming orders. The many practical and useful features, benefits the customers and also the courier company, ten fold:
- Users can place orders online
- Gets waybill instantly / with unique order/tracking number
- Select pickup addresses and delivery addresses from a dropdown menu
- Review history orders for 3 years
- Track all orders
- Edit their profiles
- Drivers use a smart phone to update the database
Benefit for the courier company:
- Manage the application from any where even with a cell phone or iPad
- Add and manage new customer accounts
- Edit the sites content
- Setup special rates for individual clients
- Add new destinations and pickup regions
- Manage the rates as per the regions
- Add new drivers from any city
- Manage the drivers accounts and commissions
- Review all jobs and commissions
- Manage rares and add additional fees
- Orders are retained for up to 3 years
- Dispatchers can edit orders
- Assign orders to a single or multiple drivers / unlimited
- Change percentage as needed
- See how many orders drivers have before assigning
- Split commissions for certain deliveries between drivers
- Review order status
- Status screen is colour coded and refreshes every 120 seconds, (So dispatcher can see status reported from drivers)
- See when driver accept the order / status will be yellow
- Reject order with reason / status will be red
- Order is picked up / status will change to blue
- Order is delivered / status will be Green
- Driver is delayed / status will be pink
- Dispatcher can also add statuses to update the customer
Drivers benefits:
- No more risking their lives with long radio conversations to dispatch
- No more going to wrong addresses
- Instant MAP is displayed on the screen of an iphone or IPAD, (Single click on address for maps)
- Driver can Accept the order
- Decline an order
- Update when picked up
- Update when delayed
- Update when delivered
- Enter proof of delivery / Persons name
- Drivers can track their deliveries for up to 3 years
- Driver can access their accounts on any phone or computer with Internet access
There are more features which are not mentioned here. However, further customization is done on a company by company basis.
Qualikom Canada Inc. is 100% Canadian Owned and Operated.
Always Happy To Serve! (Since 1997)